FAQ

It’s super simple! Send us an email, give us a call, or book your free 15-minute consultation online, and we’ll be in touch within 24 hours.

During that time, we can briefly discuss your current challenges, answer any questions you may have about the process, and see if we’re the right fit for each other.

Hey, we get it, life happens, and sometimes things come up that are unavoidable.

If you need to cancel your session, we ask that you provide me with at least 24 hours’ notice. Any cancellation within 24 hours of our scheduled session is subject to being charged the full session fee.

If reoccurring cancellations continue to occur, we may need to discuss your continued commitment to therapy and explore whether resuming at a later time would be best.

We partner with a company to handle the billing of insurance-related claims. If you choose to use your insurance, some additional administrative steps will be taken.

We prefer to work with clients paying privately or using their out-of-network benefits. This is due to the tricky relationship that both you (the client) and us (the provider) have with insurance companies.

Because they’re paying the bill, insurance companies like to have a say in how therapy sessions should go, how long they should last, how many sessions are covered, etc. They also require a psychological diagnosis upfront, which becomes a part of your permanent record. They can even request a copy of my written records from our sessions. These are just some of the reasons we hesitate to work with insurance companies.

But we understand that insurance is vital to their getting access to mental health support for some.

Using insurance is a personal decision only you can make. If you choose to use insurance, we will be happy to help you get the process started. If you decide not to use insurance, we can provide you with a receipt for our sessions called a “Superbill.” If you have out-of-network mental health benefits, you can submit this document to your insurance company for possible reimbursement of some of your out-of-pocket expenses.

This is a tricky one to answer, but it’s one that federal law requires us to do if you plan to pay privately or are using your out-of-network insurance benefits. The “No Surprises Act” requires that we provide in writing a “Good Faith Estimate” of a year’s worth of service prior to our first session.

This is not easy because, before working together, we have no idea how much therapy may be needed. So, the Good Faith Estimate you receive may be higher than what it will actually cost since we have to estimate for a year. However, some people end up needing more frequent visits and want to book more than one session per week. And others drop down to biweekly sessions once things have stabilized.

As you can see, it is not an easy exercise. That said, your Good Faith Estimate will be calculated based on our hourly rate for one weekly session for 52 weeks.

Yes, we offer extended evening hours, with our last appointment being 6 pm, depending on the day of the week and the availability of the therapist.

Our first session together is 60 minutes. We will review your initial paperwork, and we’ll ask some follow-up questions so we can understand some of your history, see what you are struggling with, and learn about your goals for counseling. We will do a couple of surveys to assess your symptoms and get a good baseline of where we are starting.

We try to make our sessions as comfortable as possible. We don’t expect to understand your whole life story in 60 minutes, so there’s no rush. We can go at a pace that feels comfortable for you. We’ll be jotting down notes about what you tell us because we don’t want you to have to repeat yourself later. The more we get to know you, the less of an issue this will be.

Our subsequent sessions will last 45-50 minutes. Even though we may have a good framework for the issues we are trying to address, you might have a “mini-crisis” between sessions that you want to talk about. It’s your time, so what we discuss and work on is largely up to you and how you are feeling that week.

We’ll make observations and offer you alternatives you might want to consider. We’ll help you examine how your thoughts are influencing emotions and behavior. Together, we will explore what is and is not working in your everyday life. We’ll teach you some coping strategies that you may find helpful and can practice in between our sessions. All the while, we’ll continually reinforce your strengths and build on what is already working in your life.